Delivery & Shipping

At Octave/Exceed Clothing, we aim to process and deliver every order safely and efficiently. Please review the following delivery, shipping, store-pickup and cancellation terms.

1. Order Processing & Delivery

Quality Check & Packaging

Before dispatch, every order undergoes a quality inspection to ensure that the products are in proper condition. Once approved, the products are securely packed and handed over to our authorised delivery partner.

Delivery

Our delivery partners will attempt to deliver your order to the address provided at checkout. If delivery cannot be completed, the delivery partner may contact you to arrange another delivery attempt.

2. Packaging

Our products are packed in durable, protective packaging to minimise the risk of damage during transit. Individual products are additionally wrapped in protective paper before being placed in the shipping package.

3. Delivery Areas

We deliver orders across India, including Jammu & Kashmir, subject to serviceability of the delivery address.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with the relevant shipping information.

You can also track your order through your Octave/Exceed Clothing account. Tracking information may take up to 24 hours after dispatch to become active.

We may use authorised courier partners, including:

  • DTDC
  • Blue Dart

For assistance with tracking or delivery, please contact our customer support team.

5. Delivery Timelines

  • Most orders are dispatched within 5–7 business days.
  • Business days are Monday to Saturday, excluding public holidays.
  • Delivery typically takes 2–3 days for:
    • Punjab & Chandigarh
    • Haryana
    • New Delhi

Delivery timelines may vary depending on the destination, courier serviceability, weather, public holidays and other circumstances beyond our control.

6. Shipping Charges

Standard shipping charges are:

  • ₹49 (inclusive of all applicable taxes) for orders below ₹999.
  • Orders of ₹999 or above are subject to the shipping terms displayed at checkout.

7. Store Pickup

Customers selecting Store Pickup will be notified once their order has been packed and is ready for collection.

  • Door-to-door delivery does not apply to Store Pickup orders.
  • Customers must collect their order from the selected store.
  • The applicable identification/order details may be required at the time of collection.

Cancellation & Refund Policy

8. Cancellation Before Shipment

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been dispatched.

Cancellation requests can be made through the Octave/Exceed Clothing website or by contacting our customer support team:

  • Monday–Saturday: 9:00 AM–9:00 PM
  • Sunday: 10:00 AM–7:00 PM

The same cancellation policy applies to Store Pickup orders.

9. Cancellation After Shipment

Once an order has been dispatched, it cannot be cancelled through the normal cancellation process.

If a cancellation/return is accepted after dispatch, the refund will be processed after the product is returned to and received by our warehouse and its condition is verified.

10. Refund Processing

For eligible cancellations made before shipment:

  • The refund will be initiated within 3–4 business days of receiving the cancellation request.
  • Payments made through credit/debit cards, net banking or UPI will generally be refunded to the original payment method.
  • Once initiated, the refund may take an additional 2–3 business days to reflect in your account, depending on your bank or payment provider.

All refunds are subject to the applicable Return & Refund Policy.