These Terms & Conditions apply to purchases made from Octave/Exceed Clothing and are intended to ensure a smooth shopping experience.

General Terms

- Customers are required to acknowledge/sign for deliveries upon receipt.

- Due to logistical limitations in certain locations, Octave/Exceed Clothing reserves the right to cancel an order or apply additional conditions, including a minimum order value where applicable.

- Merchandise cannot be returned for cash refunds. Eligible refunds are processed in accordance with our Return & Refund Policy.

Exchange Terms

- Merchandise may be exchanged within 30 days of purchase, provided the original purchase invoice is presented and all original tags and labels remain intact.

- Store purchases can be exchanged only at the same store from which the purchase was made.

- Defective merchandise must be reported within 4–5 days of purchase, along with the original purchase invoice.

- A maximum of two refund/return requests may be raised against the same article.

- Products purchased from Octave/Exceed Clothing or other multi-brand outlets cannot be returned or exchanged at Octave/Exceed exclusive stores.

- For hygiene reasons, socks, caps, mufflers, leather goods and other accessories are not eligible for exchange.

- Merchandise purchased during End-of-Season Sale or Mid-Season Sale is not eligible for refunds or exchanges.

- Price adjustments are not applicable to marked-down merchandise.

Delivery

If our delivery partner is unable to deliver your order to the provided shipping address, a second delivery attempt will be made on the following business day.

If the second attempt is unsuccessful, the parcel will be returned to our warehouse and the applicable refund will be processed in accordance with our Return & Refund Policy.

Customer Support

For questions, complaints or assistance with your order, please contact:

Email: customercare.octave@gmail.com

CONTACT INFORMATION:

For any query and complaints regarding privacy under applicable laws and regulations, you can contact us.

EMAIL ADDRESS:

info@octaveclothing.com
customercare.octave@gmail.com
Our website address is: https://octaveclothing.com