At Octave/Exceed Clothing, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the policy below.
Refunds & Website Credits
- Refunds for eligible purchases are issued exclusively as Octave/Exceed website credit points.
- 1 credit point = ₹1 and can be redeemed against a future purchase on www.octaveclothing.com.
- Website credits are valid for 1 year from the date of issuance.
- Credits cannot be used for purchases made at our offline stores.
- This credit policy does not apply to purchases made through third-party marketplaces such as Amazon, Myntra, Ajio, etc.
- Credits will be initiated only after the returned product is received and inspected at our warehouse.
Return Conditions
To be eligible for a return, the product must:
- Be unused and unworn.
- Be returned in its original packaging.
- Have all original tags, labels and accessories intact.
- Be in its original condition without any signs of damage or alteration.
Our team will arrange the pickup within 2–4 business days after the return request is approved.
For issues relating to size, colour or other product-related concerns, please raise a return request within 24–48 working hours of receiving the order.
If a returned product does not meet the above conditions, Octave/Exceed Clothing reserves the right to reject the return and not issue any credit.
The same return and credit policy applies to store-pickup orders.
If you are unsure whether your order qualifies for a return, please contact our customer support team before sending the product back.
Customer Support
Email: customercare.octave@gmail.com
Products Damaged During Shipping
If your product arrives damaged, please contact us as soon as possible and preferably within 2–3 days of delivery.
Our team will review the issue and guide you through the return process. If the damage is confirmed and the return is approved, the purchase value of the damaged product will be issued as Octave/Exceed website credit.
Please retain the original packaging and product until the matter is resolved.
Exchange Policy
If you receive a product that is not suitable for you, you may request an exchange, subject to product availability and the applicable return conditions.
The product must be returned unused, unworn and with its original packaging, tags and labels intact.
Once the returned product is received and approved, we will process the exchange for an eligible replacement product.
Our customer support team is available to assist you throughout the exchange process.
Terms & Conditions
These Terms & Conditions apply to purchases made from Octave/Exceed Clothing and are intended to ensure a smooth shopping experience.
General Terms
- Customers are required to acknowledge/sign for deliveries upon receipt.
- Due to logistical limitations in certain locations, Octave/Exceed Clothing reserves the right to cancel an order or apply additional conditions, including a minimum order value where applicable.
- Merchandise cannot be returned for cash refunds. Eligible refunds are processed in accordance with our Return & Refund Policy.
Exchange Terms
- Merchandise may be exchanged within 30 days of purchase, provided the original purchase invoice is presented and all original tags and labels remain intact.
- Store purchases can be exchanged only at the same store from which the purchase was made.
- Defective merchandise must be reported within 4–5 days of purchase, along with the original purchase invoice.
- A maximum of two refund/return requests may be raised against the same article.
- Products purchased from Octave/Exceed Clothing or other multi-brand outlets cannot be returned or exchanged at Octave/Exceed exclusive stores.
- For hygiene reasons, socks, caps, mufflers, leather goods and other accessories are not eligible for exchange.
- Merchandise purchased during End-of-Season Sale or Mid-Season Sale is not eligible for refunds or exchanges.
- Price adjustments are not applicable to marked-down merchandise.
Delivery
If our delivery partner is unable to deliver your order to the provided shipping address, a second delivery attempt will be made on the following business day.
If the second attempt is unsuccessful, the parcel will be returned to our warehouse and the applicable refund will be processed in accordance with our Return & Refund Policy.