Octave Clothing Pvt. Ltd. and Exceed Clothing (“Octave/Exceed Clothing”, “we”, “us” or “our”) are committed to protecting the privacy and personal information of our customers.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights available to you under applicable Indian laws and regulations.
By using our website, you acknowledge and agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
When you interact with Octave/Exceed Clothing, we may collect information that you provide directly or that is generated through your use of our services.
This may include:
- Personal information: Name, email address, phone number, shipping/billing address, date of birth and profile information.
- Transaction information: Order details, transaction amount and payment-related information. Payment card or banking details may be processed securely by our authorised payment service providers.
- Technical information: IP address, browser type, device information, operating system, network and carrier information.
- Usage information: Information about how you interact with our website, pages, products and services.
- Communication information: Information contained in communications with us through email, SMS, telephone or other customer-support channels.
- Location information: Approximate location information, where required to provide relevant services, advertising or personalised content.
- Publicly available information: Information lawfully available through public sources or records.
2. How We Use Your Information
We may use your personal information to:
- Create and maintain your customer account.
- Process and deliver your orders.
- Verify your identity and prevent fraudulent transactions.
- Communicate with you regarding orders, services and customer support.
- Send promotional communications and offers, where permitted.
- Provide personalised content, advertising and recommendations.
- Improve our website, products and services.
- Conduct internal analysis, research and business operations.
- Comply with applicable legal and regulatory requirements.
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our website, understand how customers use our services, remember preferences and provide relevant content and advertising.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
4. Consent and Lawful Processing
We process personal information only where there is a lawful basis to do so, including:
- Where you have provided your consent.
- Where processing is necessary to provide products or services you have requested.
- Where processing is required to comply with our legal or regulatory obligations.
- Where processing is necessary for our legitimate business interests, such as improving our products, services and customer experience.
Where processing is based on your consent, you may withdraw your consent by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Advertising and Marketing
We may use your information to provide advertisements, offers and promotional communications about products and services that may be relevant to you.
Where required by applicable law, we will obtain the necessary consent for promotional communications. You may contact us to opt out of marketing communications.
6. Data Security
We take reasonable physical, technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.
We continually review and improve our security practices to help protect the information entrusted to us.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
7. Data Retention and Disposal
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records and comply with applicable legal or regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or permanently de-identify it, as applicable.
8. Your Rights
Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise concerns or complaints regarding the handling of your personal information.
To exercise your rights or raise a privacy-related concern, please contact us using the details below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable laws.
Any updated version will be published on our website with the revised effective date.
10. Contact Us
For questions, requests or complaints relating to privacy and personal information, please contact us:
Octave/Exceed Clothing
Email: info@octaveclothing.com
Customer Support: customercare.octave@gmail.com
Website: octaveclothing.com